With many of the ceramic pieces you will find slight imperfections and marks created by the handmade process. These contribute to the character and uniqueness of the individual pieces.
If you are unhappy with the product in any way you may return it within 7 days of receipt for a refund of the purchase price. Please ensure that the product is returned carefully packaged in the original packaging, unused, undamaged and in saleable condition.
Unfortunately we are unable to refund any shipping costs or fees related to either the original shipment or that occur when returning the item(s). Please also ensure when returning items that you obtain postage insurance up to the total purchase price of the item(s) as we cannot be held responsible for items damaged during returned transit and in such an event we would expect to make a claim against the relevant courier company. Items that are returned used or damaged cannot be refunded.
Please return to:
ANTLER and MOSS Returns
PO Box 506
Red Hill, Queensland 4059
AUSTRALIAN GST - We are not GST registered as we are a small boutique store.
PRIVACY - We will never share, sell or otherwise distribute any customer related information to any 3rd party. Your details and information will only be used in relation to our store and providing our services to you our valued customer.